In recent years, several major banks launched new banking virtual assistant which has improve the banking experience.
It has helped customers to manage online banking and everyday inquiries thereby reducing the number of people in the banking hall.
You can recall that most times customers will have to queue in the hall to carry out transactions and make inquiries.
With virtual banking, inquiries and transaction can be made online thereby saving time and enabling one to get more value out of the bank account.
It is also a safe way of banking since it involves no risk. You can be in your house and carry out your transactions. It is not stressful.
With online banking, you can lodge your problems and in no time solutions are given. You also have access to the banking officers and customer care centers.